CQC Report Oulton Medical
Please open the link for further details of the CQC report
Welcome to Oulton Medical Practice
Our Practice Surgeries are conveniently located in both Lowestoft at Marine Surgery, Kirkley Mill and Oulton village at Oulton Medical Centre. The doctors and nurses take pride in offering the highest standard of patient-centred healthcare, working together as a team with our patients to promote a healthy lifestyle with shared responsibility for continuing good health.
We aim to treat all our patients promptly, courteously and in complete confidence. If you live in our practice area and would like to register with us, please contact us, complete one of our on-line registration forms or pick one up from reception.
We run many clinics for chronic disease care and offer a wide variety of other medical services such as antenatal and postnatal care, minor surgery, childhood vaccinations and well-person check-ups.
There is good access for our disabled patients and visitors. We have designated disabled parking bays located close to our surgery entrance and all entrance doors and areas including main reception, consultation rooms and facilities are wheelchair friendly.
In addition to information about the practice you will also find a wealth of health-related information in the menu located on the right hand side. Please have a look around the site and please let us have your thoughts, views and feedback
IMPROVED GP ACCESS FOR PATIENTS AT OULTON MEDICAL PRACTICE
We have recently been reviewing ways in which we can enhance patient access to GP appointments outside of normal core surgery hours. Having considered the views of patients and in consultation with the Patient Participation Group we are pleased to advise that NHS England have fully endorsed our plans to extend opening hours at Oulton Medical Centre, providing additional access to patients of both Marine and Oulton Surgeries at the Meadow Road, Oulton address.
New Practice Opening Hours
Monday 08:00 - 19:00
Tuesday 08:00 - 19:00
Wednesday 08:00 - 19:00
Thursday 07:30 - 19:00
Friday 08:00 - 18:30
Extended hours surgeries are intended to accommodate those people who cannot easily attend the surgery during the main part of the day. We respectfully ask patients who are able to attend during normal surgery hours to reserve these extended hour surgeries for those who are unable to do so.
READ VERY IMPORTANT INFORMATION ABOUT YOUR MEDICAL RECORDS:
Patient Data has now been uploaded to the Summary Care Record unless patients have specifically opted out of these scheme. Patients records are collected electronically via the GP2GP electronic system wherever possible when a patient registers with the Practice. Patients can already request prescriptions on line and make appointments on line, however, we will also be enabling in the future on line access to part of your medical record if you would like to view this. In the meantime, should you wish to view your medical record then this request needs to be put in writing to the practice manager and please note there will be a charge made for this. Feedback about the practice will also be available shortly on line but currently available on NHS choices or by email to the practice manager or forms available in reception at the practice.
Mobile Phone Information
If you have not already done so please would you inform us of your mobile phone number and give us consent to contact you via text.
We use text messaging as a way of informing patients of health reviews that are due. We may also occasionally use text messaging to provide you with other Surgery information such as a due appointment. We will not use it for sensitive information such as test results and we not will issue any patient identifiable information.
We are encouraging patients to give their views about how the Practice is doing. We would like to be able to find out the opinions of as many patients as possible and are asking if people would provide their email addresses so we can contact you by email every now and again to ask you a question or two. If you would like to be included in this please contact Reception or fill in the form whilst attending the surgery.
If you have any suggestions or feedback that may assist me in my role as your new Practice Manager understand your views, improve patient services, patient access and patient experience then please do pop your comments in the feedback box located in Reception, alternatively you may contact me by telephone. Alternatively you also are invited to contact a member of our Patient Participation Group. The PPG are actively involved in supporting the Practice deliver improved patient care, facilities and services.
Sharon Hogarth, Associate Practice Manager.
(Site updated 01/10/2015)